Micah B
1/5
This is a VERY LONG OVERDUE review. I was my father’s caretaker since he got dementia, so I didn’t have the mental power to write this. He passed and now I’m ready to let everyone know about my experience.
I bought a car from Daniel and his brother, October 2021. Once I handed them CASH, it was over.. it was like a switch flipped. No more smiles, no more jokes, no more making me feel welcome. They got what they wanted. I knew instantly I made a mistake.
-I was promised a warranty by Daniel, when I went back to pay for the car, his brother helped me. I told him I was promised a warranty and I wanted to make sure I got a copy of the paperwork before I paid for anything. He was pissed. I could see how mad he was getting by me insisting. He tried to tell me over and over I didn’t need the paper, they would take care of me. I knew better than to believe that. He finally told me what I wanted to hear and ACTED like he filled out the form and put it in my file. Stupid me didn’t look until I got home. No warranty paperwork.. He lied straight to my face. I called after I got home and he claimed he ALREADY mailed it in, within an hour, and that he couldn’t give me a copy bc they don’t keep any copies on the premises. Right.
-I was told the ac compressor was brand new, it’s not, and the ac worked great, it doesn’t. They checked it for me and said it was working perfect. No…
-When I drove it off the lot, I got a block away and had to turn around bc the check engine light came on. It had been in the shop getting the cat and O2 sensors replaced bc they had been stolen off the car at the lot. They said it must be a bad O2 sensor, to bring it back and they would swap it out, no big deal. I took it back 4 times. Every single time they would tell me, we didn’t have time, bring it back. So I took time off work to drive my car up there and paid to Uber back to work, then an Uber back up there for them to never once do anything. Never once getting a sincere apology, nothing. I was calm and patient every time. I understood how a shop can be. I’ve worked in automotive repair. I get it. But the next time I called, I spoke to the brother. I politely but firmly told him I have brought my car up there 4 times and this is getting ridiculous. I need my car fixed and I don’t want to bring it up there again and have to pick it up and it not even get looked at. He didn’t like that.. I don’t know if he confused me with someone else entirely or just flat out lied, again, bc he was mad I said I didn’t want to be put off anymore. He claimed I didn’t show up for my last appt and how I have wasted their time. I was in shock… instead of apologizing for wasting MY TIME, he flips it and says I’ve wasted their time and wouldn’t fix my car.
It’s now Jan 2024. They never fixed the check engine light. Never apologized for how he spoke to me. Never apologized for wasting my time. Never sent me the warranty paperwork he claims he mailed.
I DO NOT RECOMMEND THEM AND WOULD NEVER GO BACK. Always go with your gut.. I wish I had..