Cadillac King - Pacoima, California

Bradley Sax

I'm horrified that this terrible shop is still in business. One star is much too high a rating for them! Although I haven't been there for decades, I can see by the other reviews -- be sure to view their Yelp page -- that they haven't changed their stripes. I would have left this critique long ago, but Google did not exist when I visited Cadillac King.

In 1989, I purchased a mostly restored 1961 Cadillac coupe. This was long before internet sales and one had to buy through catalogs or by going around to parts dealers and junk yards. I had heard about Cadillac King's bad reputation and crazy prices, but I went in one day when I was in the area to check it out for myself. I told the man working there that I had a 1961 and I was just looking around. I saw a 1962 wheel cover on the wall and was curious about the price, as I had recently purchased a few 1961 covers for my car. I had previously found many for sale at multiple shops, and had my pick of the litter for $15 each. Here, I didn't see any 1961s on display, so I asked if he had any for sale. He pointed to a wheel cover on the wall and said it was $100.

I immediately recognized that it was NOT a 1961 but rather a 1962 model. Apparently he didn't have any 1961s, so he was trying to pawn off his 1962 on me in the hope that I didn't know the difference. So I politely informed him that his was actually from 1962. I even remember the exact words I used because I chose them carefully so as not to provoke or upset him; I had been forewarned that they were nasty. So I said in a mild voice "I'm not sure but isn't that wheel cover from a 1962?" He immediately became so angry that it looked like he was going to take a swing at me from behind the counter. Instead, he actually challenged me to come back at closing time so he could fight me!

Needless to say I never returned to the shop or ever purchased anything from them. In fact, I told all the Cadillac owners I met to avoid Cadillac King like the plague. It was a travesty that for years they were able to snatch up most of the parts and salvage cars in the Los Angeles area, and many people went to them as they had no other way to get a particular part. It's a pity that lightning or some other calamity has not befallen this horrendous enterprise.

Chris Saffel

Despite being put off by the number of horrific stories, these guys are West Coast (I’m in Seattle) and Tom knew exactly what part I needed. No, it wasn’t cheap but they had it! With that purchase he offered me a coupon for a discount on my next, which I just ordered (and despite the rarity, he again was familiar and had it). He also honored the discount 2 years later! I’ve got a tracking number and am confident I’ll be satisfied again. My only complaint is that I’ve had a couple of long hold-times on the phone. I’ve been promised a core refund and will certainly amend this review if there is an issue, but I don’t expect one given my experience to date.

Fleetwood Management Inc.

Will not refund core deposit. When you call about core, the will put you on hold and never pick up. They do not respond to emails. I have proof of delivery of core from USPS. This is the second time they have done this. First time it took months to get refund, so I thought maybe it was just an error. I now think it is a standard practice.

Devin Simmons

When it seems your Cadillac parts are impossible to find .... get the Cadillac King on the line and they'll have it every time. ?

Chelsea Debo

MAJOR SCAM. These guys will charge your card without authorization and are extremely rude. They make up amounts of money and refuse to give you a refund when you don’t even get the part. Do not waste your tike these guys are scammers.

scott laz

This place is an absolute joke. The unprofessional d-bag, Tom I think, who handled "sales" was rude, lacked knowledge, and most of all the ability to sell. I bet he's the life of the party and everyone enjoys his presence. (sarcasm) I told the a-hole the parts I wanted, he had them in stock, overpriced, but i was willing to spend becase I needed the parts quickly, his unpleasant disposition and just clownery put 1k in his competitors pockets. the 3.3 google review is about 3.3 points too high, it all makes sense after I saw the google pic of the store front. You deserve all the negative criticism you're getting clown

F J

I love the availability of the parts but keep getting more order wrong and have me pay to ship their own wrong part back to them to receive mine only to find out it’s the the wrong part again. And then no call back, they transfer your call to this guy and that guy. Sounds like the same guy you just talk to ?

Chuck Houston

TERRIBLE business. Horrible to deal with. "tested" parts arrive not working. You get to pay to return them for exchange, then they send another inoperative part, which you pay to send back again and again. Months go by. Refunds refused....they will not refund hundreds of dollars for garbage parts. Oh! and if you order from their own website....the one that says CADILLAC KING all over it...they refuse refunds claiming it is a third party. I thought I was ordering directly from them...there was nothing to indicate otherwise...I was charged by, the part shipped by, and the invoice generated by CADILLAC KING. Nightmare, dishonest, and unprofessional company.