Baldwin Motors

I visited Baldwin today and was glad to find a non-threatening, over pressured atmosphere. I went in to test drive two models. Selina, my advisor, was pleasant, honest and had good knowledge of Subaru even though she was new to that world. I made a purchase because of all of these factors. Her manager was also very easy to work with.

In my opinion, this dealership is a joke from the salesman we had to the owner. From the time we negotiated a price on our used car purchase to delivery of our vehicle it was a nightmare. First, a price was negotiated for purchase and at that time we discussed what we wanted fixed on the used car before we would take it. Well, as soon as they found out we were paying cash things changed. They then refused to fix what was promised. We were told the struts all around would be replaced and the cracked leaking taillight would be replaced. While the car was in the shop for repair we completed the paperwork. Afterwards, we were told that when they had the car up to replace the struts they only did the front ones because that’s the only ones that looked bad. They also brought it around without the twilight being fixed. I might add that the windshield wipers were also terribly worn but we would replace them ourselves later. When my husband and I asked for the owner after not getting what was promised he was very arrogant and didn’t seem to really care. When I told him that the struts were not done as promised he said he would right a note promising me struts for the rear when and if they go bad. He scribbled it in a piece of paper as if hastily written just to try to appease us. He asked me Sooo, you want me to lose money I then asked him the same question for ourselves. We also heard a conversation between 2 salesman that they were already losing enough money by us not financing the vehicle. The vehicle I purchased is a 2008 Subaru Outback wagon with approximately 42,000 miles. I might add during test drive I noticed the dash cracked and put back together but the salesman claimed he didn’t know what happened. I later looked up the car fax as the receptionist was kind enough to print for me and the car fax said mild to moderate damage. And they didn’t know? Just an overall horrible experience. I would not recommend this dealership to anyone especially if you expect a pleasant experience with truthful, honest answers and repairs done a promised. My opinion is this is a very dishonest dealership that doesn’t like when buyers pay cash!! Beware. Take your cash elsewhere.

Kenny Smith is the best salesman we have ever worked with! He is knowledgeable and provides great customer service. After two days of car shopping, we can't express how amazing our experience was with this guy and dealership.

I love Baldwin Subaru. Just went in to see Stephie for my review after buying my new outback. She was fantastic! She answered all my questions before I asked them. I understand how to use all the toys on my car now. Best car buying experience ever.

T'Kara Dixon did a fantastic job ! She made sure that we were aware of the many safety and convenience features of the vehicle before we left the dealership. Since I hadn't bought a new car in the last ten years, this was extremely helpful. Her attention to detail and her communication skills made purchasing a new car a very pleasant experience. I will definitely be recommending her to my friends and family for their next vehicle purchase.