Jessica J
1/5
Update in response to “customer services” reply - don’t bother yourselves. Ps, my car just flew through its MOT this week (October) and now has over a full year on it, and it required no remedial works before or after. Absolutely zero. So much “AUCTION” car ayyy. Your loss.
Oh dear… where do I begin.
I booked my car in, a very clean 66 plate Audi with 39k miles. MOT due mid-November 23 and only 6k miles done since the last one. FSH with timing belt and water pump done in November 2022. Got a great offer of £14,455. The best around, if I’m honest! I’ve sold a car here previously and the offer was honoured, so I was keen to get the ball rolling.
Washed the car and got everything ready, drove 1.5 hours to my appointment. Got there and was told that they’re not buying cars at the moment as they’re over stocked. I was stunned, my appointment has been booked all week. I got an appointment reminder just yesterday… confused! With my confused expression, the manager then went on to ask me what I had to sell, to see if it was something they would be interested in. A glimmer of hope. Ahh, alas, he came back over, it was not to be, evidently not of interest. I was totally confused, and understandably annoyed… could no one have called
I went to the carpark and called head office, explained the situation. I was told that the appointment should be honoured and that I’d be contacted by the main man of Goodbye Car on Monday. I then advised the manager of the branch that this was the case, and that I’d been told it should have been honoured. I said I was now going to have to drive all the way back. He instantly changed he tune, told me to sit in the waiting area, he’d get a salesperson to help value it. He went over to said salesperson and spoke with him for far too long to just be a “please value this car”. Whilst sitting awaiting the complete low-balling of my valuation (same result you see, if it’s low I won’t go for it) the salesperson came over, lovely chap if I’m honest. We went outside, and he did a general wander around, drove it round the carpark (low fuel, let’s be honest, no one is putting fuel in if they’re leaving it there are they), didn’t measure tyres with the tyre tread depth indicator, thought that was odd. Went back in, no questions on service history (it has FSH) or any of the major things you’d expect to be done (they have been). Thought that was odd too. I had a missed call from the main guy at Goodbye Car, and an email stating that they wanted to buy my car and to call him back. I showed this to the lovely chap, and he confirmed main guys name from the email before going over to the manager. He was gone for a while. Then came back with the manager (you know it’s bad news at this point). But let me tell you why I had to peel myself off the floor… they offered me over £4000 LESS, due to an MOT being due in November. AN MOT. From £14,455 to £10k and change. The inspection report lovely chap did marked down kerbed alloys - that is all. The car is a 66 plate white Audi S-Line with 39k miles on the clock. Mint bodywork. 2x brand new tyres last week. It’s absolute prime stock for the forecourt. I was told that it was considered “TRADE”, “AUCTION” due to MOT being due in November. They told me to come back once it’s MOT’d and they’d “ramp it” (inspect it on the ramp.. after a legal MOT has already done that…)
After 6 years buying and selling cars for a different big car retailer (yes I’ll toot my own horn), I have never heard such non-sense. Never. The manager said he would call the main guy for Goodbye Car on Monday, to confirm all this. I said I’d missed his call anyway, and he said on email to phone him back. So I said I’d do it there and there. Oh and low and behold, main guy was singing off the same hymn sheet. Coincidence? I think not - explains the long wait! ☺️
A complete waste of my time and energy…. Avoid if you don’t want to be utterly offended. Don’t waste your time to be sent away or low-balled. My valuation wasn’t just low, it was offensive.
