Simpson Cadillac of Buena Park - Buena Park, California

Betty Calderwood

I recently had the pleasure of utilizing Simpson’s Cadillac for a recall service, and I couldn't be more impressed with the outstanding level of professionalism and expertise provided. From the moment I arrived, the staff was welcoming and attentive, ensuring that my car was in the best hands.

The service was prompt and efficient, with clear communication throughout the process. Jose was highly skilled and took great care of my vehicle, leaving me feeling confident and satisfied with the work done.

Overall, Simpson’s Cadillac exceeded my expectations in every way, and I would highly recommend their services to anyone in need of automotive care. Thank you for your exceptional service and dedication to customer satisfaction.

Chris Shamoon

I’m surprised to see that Lorenzo Edwards has been at this dealership or in car sales as long as his bio claims, given my experience with him. Despite the dealership's strong reputation, Lorenzo was demeaning and unprofessional. I decided not to purchase a vehicle from him and stopped engaging with the dealership altogether until I realized I had only unsubscribed from their emails, not their texts. Both Escalades I was interested in are still sitting on the lot a month later, which makes me question whether the team here has the skill or integrity to effectively sell Cadillacs.

Steven lopez

Just purchased a Cadillac Escalade ESV at an amazing price. I was in and out with our new vehicle in 3 hours. Fastest timeline I’ve ever had for a new vehicle purchase. Thanks to our sales guy Vince for helping us out, he provided great service and was attentive to my whole family while we waited as well as Randy who helped to meet our finance needs. Would definitely recommend purchasing your next vehicle here!

CISCO GONZALEZ

I had an appointment for service today at 1130am. I waited for 30 min before I left. I didn't get acknowledged, greeted or attended. I can see the service reps talking and laughing with each other on their comfy high chairs. Lazy people! This place is close to home that's why I come here but the service is garbage! I will not buy or service ANY car here ever again. Back to Tustin Cadillac I go. Be warned. Take your business elsewhere.

Esther Salinas

The worst customer care service! I’ve gone now about a dozen times in the past 3 months, so I’m very familiar with the way they run their customer care service. If your car breaks down, it takes days before they see it which I can understand for scheduling purposes. But then if you need a loaner, they never have any, and they loan service desk complains about being able to give you one. I’ve been told multiple times on different occasions, “we don’t have any there is a waitlist” even though I’m paying to drive a brand new 100k dollar suv. Eventually after being bounced around a couple of times they send you to enterprise for a loaner. I even had a girl hang up on me once when I insisted I needed a loaner. My list can go on and on. I’ve been told, when I was returning a loaner, I’m about to clock out of work and looked at me as she couldn’t take the loaner back, it was 15 min until closing. I insisted she take the car back as I hadn’t drove all the way down their during there business hrs for her not to accept the car. Oh and don’t get me started on dropping your car off. Rarely does anyone greet you when you pull into the service center and when you do decide to go in, you stand in the middle of 10 or so service desk, and everyone is looking down at there computer. No one greets you, so you just stand there in the middle of 10 desk with no one saying a word, it’s awkward. I once stood there for 10 or 15 min. Everyone was looking at there screens and finally they ask what do you need, I said I was called to pick up my car. And he says oh just go to the cashier and they’ll get your car for you. They didn’t mutter a word as to what was as wrong with the car even though they had just replaced a brand new engine. I mean this place is a joke. I’ve had many cars, and I never new bad service like this existed.

Javier Perez

Dealer lot is clean and the techs seem nice, my issue is with Service. I Dropped off my 2024 CT5V for what seems to be a software issue, they forecasted a week and half before they can take a look! The frustrating part about it is you don't have the option to take your vehicle home, it has to be left on the lot even if they aren't planning on working on it. They gave me a loaner a gmc crossover, but we are pushing 13 business days (19 days) and my vehicle hasn't been looked at. Don't understand why you cant just take your vehicle home and bring it when its ready to be looked at, like a proper appt system. More importantly why does it take over a week to look at a vehicle with a software issue. The service department has kept me updated via text, which is neat.

Jesse Gonzalez

I recently leased a 2023 Cadillac XT5 from this dealership, and I must say, it was an outstanding experience largely due to Ivan, our salesman.

He helped us navigate through the vast selection of cars, patiently guiding us through test drives and providing valuable insights.

What stands out is Ivan's dedication. Even after his part was done, he stuck around until the entire transaction wrapped up. Not to mention, a week after the purchase, he's still checking in to ensure our satisfaction. Such dedication is greatly appreciated.

Ivan's outstanding service, expertise, and care for our satisfaction were unmatched. Highly recommend this dealership, especially Ivan. Thank you for the amazing car experience!

Jesús Ramirez

Very happy with my salesperson Ivan! He took his time in showing me all the features on my new car and very lucky to have found the color I wanted. Ask for Ivan he is very nice!