United Auto Group - Pasadena, California

Alyssa Winchester

I regret buying a car from this place. The whole experience was bad and I ended up having to file a complaint at the DMV because they didn't have the papers to sell the car so I couldn't change it into my name. They told me at DMV that they frequently get the same complaint but they can only fine them. I had to pay $700 to get the car into my name on top of what I paid for the car. I wish people like this wouldn't be able to keep scamming hard working people. They should not still be in business. Jesus the guy who sold me the car should give me the $700 dollars back for scamming me, honestly a lot more but $700 would be just settling

Chris Ayvazian

Nowadays, it has become rare to find a business that gets everything right...the customer service, the services offered and performed, the cost...the list goes on. United Auto Group is that company. Their experience in the field is immediately obvious in the way they handled what I needed. Not only were they knowledgeable, but they did the job in a timely manner and had great prices. If you are in the need for a dealership/mechanic shop, give them a call. You will be glad you did.

Marc Thien

I bought a 2014 BMW 528i from United Auto Group and I couldn’t be happier. 9 months in and not a single issue with my car. Edward was able to get me financed with one of his banks, he was quick, helpful and explained every step of the process to me.

Clifton Douyon

Raffi has great customer service! Honest, thoughtful, reliable, trustworthy, straightforward guy! He was thorough, financed the deal very quickly, has great experience and a wealth of knowledge being in the car business for so long. He takes care of the customer and also is very good at explaining/answering any questions I had. I would highly recommend going to United Auto Group to get great customer service!

Noah Fuson

I bought my first car from United auto group from Edward and I had an amazing experience. He described everything that was going on and made me feel very comfortable buying the car. He broke down all the steps and the customer service was fantastic. I had an awesome experience with Edward and I’ll definitely be coming back when it’s time to buy a new car again.

Felipa Gutierrez

Raffi from United Auto Group was very kind and extremely helpful in the process of buying our car. He gladly answered all of our questions and was very patient. He guides you through the entire process and works hard so you can get the car that you want. They also give advice/tips for after your car purchase. We are very happy with our new car. I would highly recommend this place.

Jackie

Did my first big car purchase, a 2014 Mini Countryman! The buying process was easy, I believe Edward helped us. He was super helpful from the start, he was very communicative with us and explained everything through out the whole process till I got the car. I am happy that my first car purchase was easy and no issues. I would and will recommend United Auto Group for those looking to buy their next car!

Ying Kit Lee

Contacted Edward in relation to a vehicle not available in his inventory. After describing what I was looking for, he was more than accommodating in finding the best vehicle with the budget I have set plus registration and fees. No haggling. Just the right car for the budget of $12k that I have stated. Ended up in a 2014 BMW 528i in the best shape possible. I am quite happy with the purchasing experience and the communications afterward.

I have dealt with other car dealerships in the past and have never left a good impression. Edward and United Auto Group has changed my purchasing perspective. Would recommend this dealership to my friends and family.