James Haugh Vauxhall Dumfries - Dumfries

Craig Scott

Raymond made the purchase of my Corsa easy and hassle free from start to finish. He really took the time to explain all the car's features and any questions I had. Everything was as promised on the car's handover and I would have no problem whatsoever recommending buying a vehicle from Raymond and James Haugh. Thank you once again

Daniel James

Bought an Ex-demonstrator MG trophy PHEV with only 25miles in the clock, from this place a few months ago. It's been nothing but a nightmare! The darn infotainment system keeps shutting down randomly, leaving me completely powerless! Even after they replaced the system, the issue persisted. Can you believe it? I've had to drag my car back to the garage a whopping 5 times for the exact same problem!

And now? Complete infotainment system failure! It's a disaster - no controls, no audio, no indicator beeps, no heating controls, no auto emergency braking, no RDA system, no forward collision braking, no forward pedestrian collision braking... And don't get me started on the sat nav - gone without a trace! Try keeping your cool when driving on the motorway and your system decides to crash!

I've spoken to the finance company, who reckon it's failed repairs and grounds for returning or rejecting the vehicle. Haughs, on the other hand, have denied any fault with the car and refuse to take it back. They just want wash their hands of the whole mess! Oh, and get this - on the day I picked up the car, the salesman sheepishly confessed that a major fuse had blown and needed replacing! Should've seen the warning signs then!

If this isn't a clear case of a lemon, then I don't know what is! I've completely lost faith in this vehicle - I would steer clear at all costs and spend your hard earned money elsewhere!

Shona

Delighted with my brand new moonstone grey Astra Griffen. Been purchasing my cars from James Haugh for over 15 years now and never been disappointed with our service. Special thanks to Raymond Reid for sorting us out with our new car and for his great customer service

Lorraine Gowan

Rob looked after us from the start and helped us choose a lovely new car. Very informative, not at all pushy and it was a pleasure doing business with him.

Liz Stewart

I was lucky to find Raymond Reid whilst I was trying to buy a new car. He listened to what I wanted in a car.
He is very patient, understanding and very knowledgable particularly when showing the controls during handing over the new car.

Niall Young

James Haugh were great to deal with. Got a great car and value for money and the process was nice and easy.
Raymond was my dealer and was brilliant to deal with great attitude and customer service
Could not have asked for more. 5 star

Seona McKie

Brilliant to work with. Raymond Reid was incredibly knowledgeable, really took note of my requirements and found me a car that was exactly what I (both) wanted and needed. I’m not especially clued up on cars and was finding the whole car shopping experience a bit of a minefield, but Raymond was very upfront with me about the pros and cons of the different models I was considering, explained the specifications clearly and what sort of features and policies I would and wouldn’t need for my lifestyle, rather than try force a sale. Really put my needs as a customer first and foremost (which hadn’t been my experience ant some of the other dealerships I was looking into) and the customer service has been excellent from the start. Much appreciated, and thanks again to Raymond who made buying my car a straightforward and enjoyable experience for me.

jordan nicholson

We recently became the proud owners of our brand new Vauxhall Grandland from James Haugh. We are really happy with the car and the overall service we received from the staff there. We'd like to say a special mention to Simon and Rob both very knowledgeable gentlemen. They kept us up to date with the timeline of the car arriving and their after service has been fantastic.